Ordering
Everyone that wants to order from Colorado Camel Milk needs to be a Herd Share Member. There is a 1 time $25 membership fee. Please pay this with your first order. Please sign up and order here:
All orders are processed in the order they are received. We ship Mondays,Tuesdays for ground shipping to most regions and Wednesdays, Thursdays for Express Shipping. Most Colorado orders will ship on Fridays. Please take note of your approximate ship date. You must include your order number is any order inquiries. You will receive a tracking number when your order ships.
SHIP DATES
Approximate ship dates are always listed in the header on each page of this site. These are approximate. There are a lot of factors that go into milking camels that effect production, as well as supply and demand. We do our best, day and night, to get your milk to you as quickly as possible. Take note of your ship week when you place the order. Your ship week is different than your shipping method. Your ship week is when your order will go out, your method is how fast it gets to you once it is shipped.
Forgot your ship date? Do to the "When is my ship week page".
How do I place an order?
Orders can be placed online, via email, or over the phone. Online is preferred.
If ordering fresh milk, please choose a 1 or 2 day ship method. If your region states 3 or 4 days ground shipping, and you choose that ship method, please take note that you may be required to refreeze your milk upon arrival in hot months.
How should I store my milk / kefir?
Once you receive your order fresh milk has a best by date of 2 weeks if stored in the refrigerator. However, within those 2 weeks you can freeze the milk at any time. Frozen milk can stay in the freezer for up to 6 months. Once thawed or defrosted it is best to consume within 3 - 5 days. It is not unusual for camel milk to last more than 2 weeks in the fridge although it might taste a little bit sour but that does not mean it has expired. The only way to tell if your milk has expired is by its smell. When ever you receive the milk you want to "Use" or "Freeze" the milk within 2 weeks.
How long does your product stay fresh?
Once you receive your order you can store your fresh milk for up to 2 weeks in the refrigerator or you can freeze it for up to 6 months in the freezer. Once thawed or defrosted it is best to consume your milk within 3 to 5 days. If you receive your milk frozen the best way to thaw or defrost it is by placing it in the refrigerator overnight or you can place it in a bowl of warm water and let it sit for a couple of hours.
Can I refreeze my camel milk?
Yes, refreezing is completely safe and ok. Sometimes when you order the milk frozen you might receive it partially thawed, do not worry that is absolutely fine, just place it back in the freezer or refrigerator to defrost. Although freezing will not change the milk's nutritional values, in fact it will actually preserve it however, it might change the texture of the milk because of the fat globules separating, just shake and drink up.
How is the milk packaged?
We make every effort to use packaging materials that are safe, responsibly sourced and recyclable. Our 16 FL OZ milk bottles are PET and BPA free. Each bottle is hand-packaged by Joseph with extra care and love. If you would like your milk in glass, please indicate in the notes on your order. This will increase your shipping cost. We are doing our best to get that into the ordering options, but until then please email.
What do the camels eat?
All our camels graze on organic pasture. When they are not on pasture, they are fed only organic grass hay, which we farm and produce. We never use herbicides, pesticides or fertilizers. Our Camels never eat grains. We do not use antibiotics.
Testing
We test our milk regularly for pathogens and have never had a test come back positive. We are members of the Raw Milk Association of Colorado.
Payment
We accept checks and credit/debit card, Venmo, and Zelle.
OFFICE HOURS
Monday - Friday 9-4 allow 48 hours for response
Saturday - Closed
Sunday - Closed
Please respect our office hours in terms of phone calls and emails. Please allow 48 hours for response before calling, texting, or emailing again. Please choose only 1 method of contact. Repeated phone calls and messages only prolong our ability to respond to you, and to others. We are a busy family farm. Be respectful. Please use email if you need to contact outside of normal operating hours.
PLEASE NOTE - OUR FARM IS NOT OPEN TO VISITORS, TOURS, OR TO LOOK AT THE CAMELS. We keep a strict biosecurity protocol to insure none of our animals, or family members are exposed to viral contaminants. We began this protocol back when MERS was emerging, as we foresaw the possibility of future viral contaminants. We will continue this even after Covid is under control.
