Ordering
Everyone that wants to order from Colorado Camel Milk needs to be a Herd Share Member, and familiarize themselves with the ordering process. There is a 1 time $25 membership fee. If you do not pay your membership, your order will not ship. Please pay this with your first order. Please sign up and order here:
All orders are processed in the order they are received. We ship Mondays, Tuesdays only. We no longer arrange and pay for shipping for you. You will need to send us a shipping label that you have created with your own Fed Ex or UPS account via email. Choose your method wisely. We will not replace, or refund milk, under any circumstances. All Sales are final. Once the milk leaves our farms we have zero control over it. You must include your order number with any order inquiries, and with the shipping label. You will have your own tracking number.
1) Order will ship from 15493 North 107th street, Longmont, Colorado 80504. We will drop off at at Fed Ex or UPS.
2) Create your own shipping label, with your own account. www.fedex.com or www.ups.com
Shipping weights and box sizes are listed below. we provide the packaging material and boxes.
3) Email your shipping label to us.
(4- 6 PINT) Cooler 869
12x10x13
5 ice packs -
12 pounds
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(12 -14 PINT) Cooler 13106
17x14x10
7 ice packs -
#20 Pounds
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(20- 24 PINT) Cooler 14109
18x14x13
7 ice packs -
#34 lbs
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(32 PINT) Cooler 161210
20x16x14
8-10 ice packs-
#40 lbs
SHIP DATES
Approximate ship dates are always listed in the header on each page of this site. These are approximate. There are a lot of factors that go into milking camels that effect production, as well as supply and demand. We do our best, day and night, to get your milk to you as quickly as possible. Take note of your ship week when you place the order. Your ship week is different than your shipping method. Your ship week is when your order will go out, your method is how fast it gets to you once it is shipped. you choose your own method and provide us with a shipping label.
How do I place an order?
Orders can be placed online only.
If ordering fresh milk, please choose a 1 or 2 day ship method. Please take note that you may be required to refreeze your milk upon arrival in hot months. Please choose your shipping method wisely. Once the milk leaves us, we can not change anything about the shipment and it is in the hands of the shipping carrier. We do not replace milk. We do not refund for milk lost or spoiled in transit.
How should I store my milk / kefir?
Once you receive your order fresh milk has a best by date of 2 weeks if stored in the refrigerator. However, within those 2 weeks you can freeze the milk at any time. Frozen milk can stay in the freezer for up to 6 months. Once thawed or defrosted it is best to consume within 3 - 5 days. It is not unusual for camel milk to last more than 2 weeks in the fridge although it might taste a little bit sour but that does not mean it has expired. The only way to tell if your milk has expired is by its smell. When ever you receive the milk you want to "Use" or "Freeze" the milk within 2 weeks.
How long does your product stay fresh?
Once you receive your order you can store your fresh milk for up to 2 weeks in the refrigerator or you can freeze it for up to 6 months in the freezer. Once thawed or defrosted it is best to consume your milk within 3 to 5 days. If you receive your milk frozen the best way to thaw or defrost it is by placing it in the refrigerator overnight or you can place it in a bowl of warm water and let it sit for a couple of hours.
Can I refreeze my camel milk?
Yes, refreezing is completely safe and ok. Sometimes when you order the milk frozen you might receive it partially thawed, do not worry that is absolutely fine, just place it back in the freezer or refrigerator to defrost. Although freezing will not change the milk's nutritional values, in fact it will actually preserve it however, it might change the texture of the milk because of the fat globules separating, just shake and drink up.
How is the milk packaged?
We make every effort to use packaging materials that are safe, responsibly sourced and recyclable. Our 16 FL OZ milk bottles are PET and BPA free. Each bottle is hand-packaged by Joseph with extra care and love. we use an ample amount of frozen gel packs.
How much milk can I order?
Our box sizes only accommodate the packages that we have listed on our website. If you want to order more that 1 of each package, you need to place a separate order. Our boxes only accommodate 4, 6, 12, 14, 24 pints.
What do the camels eat?
All our camels graze on organic pasture. When they are not on pasture, they are fed only organic grass hay, which we farm and produce. We never use herbicides, pesticides or fertilizers. Our Camels never eat grains. We do not use antibiotics.
Testing
We test our milk regularly for pathogens and have never had a test come back positive. We are members of the Raw Milk Association of Colorado.
Milk Pick Up
We do not have store hours. If you have ordered milk for pick up it will only be available in your ship week and by appointment only. Do not come to the farm without a FIRM appointment. All appointments must be made 24 hours in advance. You will receive instructions on how to pick up milk. Do not enter the property gates, even if they are open. Do not approach our residence or those of any of our neighbors. Pick up is a privilege!
Payment
We accept checks and credit/debit card, Venmo, and Zelle.
OFFICE HOURS
Monday - Thursday 9-3 allow 48 business hours for response
Saturday - Closed
Sunday - Closed
Please respect our office hours in terms of phone calls and emails. Please allow 48 business hours for response before calling, texting, or emailing again. Please choose only 1 method of contact. Repeated phone calls and messages only prolong our ability to respond to you, and to others. We are a busy family farm. Be respectful. Please use email if you need to contact outside of normal operating hours.
PLEASE NOTE - OUR FARM IS NOT OPEN TO VISITORS, TOURS, OR TO LOOK AT THE CAMELS. We keep a strict biosecurity protocol to insure none of our animals, or family members are exposed to viral contaminants.
